
Networking Services
Businesses need strong communication and networks to survive and grow themselves. It demands strong IT infrastructure, with an increased focus on Networks – which has become the backbone of organizational growth. And with the emergence of newer technologies and dispersed geographical operations, management of networks becomes a herculean task. Organization over the years have realized that network outsourcing to best of breed IT service providers can yield them significant cost savings and business benefits. It has matured to an extent where mass skill sets are available and they can be administer nearly 100% through very advanced management tools with remote delivery model.
Our offerings are conceptualized, implemented and delivered keeping in mind entire suite of services:
- Network Integration Services
- Network Managed Services
- LAN management, WAN management
- Network System Integration Services
Infrastructure Support Services
Hyperconverged, Converged or traditional, compute and storage delivers the performance if designed by
experienced hands. We bring in our years of experience across industries to help you deliver the best user
experience to your clients.
Be it out of service life or within service life, we ensure that you hardware is repaired, maintained and
services all across India 24×7.
- Infrastructure consulting
- AMC & FMS Services
- Security & Surveillance
- Remote Support across India


Annual Maintenance Contract
As Annual Maintenance Contract (AMC) Services provider, Creative Infolink maintains the IT infrastructure, provides dedicated man-power from offshore or on the site. In Annual Maintenance Contract, our engineers visits the site to resolve problems and help clients prevent breakdowns.
Parameters Considered for Annual Maintenance Contract
- IT asset to be managed
- Number of On-site visits
- Response time to resolve problems
- Remote support availability
- Additional instances of support to fix the breakdown
- Comprehensive or non-comprehensive maintenance contract for IT asset
Installation & Configuration Services for Servers & Storages
As an Installation & Configuration Services provider, Creative Infolink sets up the Hardware Server &
Storage, provides dedicated certified and skilled man-power from offshore or on the site. In addition to
one-time setup, client can sign in Annual Maintenance Contract with us where in our engineers
visits the site to resolve problems and help clients prevent breakdowns.
We analyse your hardware requirements in detail to produce a comprehensive technical specification in
accordance with your requirements then obtain competing quotations for the specification from the leading
manufacturers and suppliers, including Hewlett Packard, IBM and Cisco and then procure, install, configure
and maintain the hardware.
We also supply, install, configure and maintain electronic point of sale (EPOS) systems (including
cash registers), closed circuit television (CCTV) systems (including CCTV video cameras, recording
systems, monitors and cabling) and voice communication systems.


OUR COVERAGE
OFFICE LOCATIONS
Kolkata ( Corporate & HQ ), Bangalore, Jamshedpur ,Pune, Delhi
REGIONAL STOCK LOCATIONS
Kolkata, Bhubaneswar, Jamshedpur, Guwahati, Raipur, Pune, Mumbai, Delhi, Chennai, Bangalore, Jaipur
Service Delivery Approach
1. PLAN & ORGANIZE
- Understand Scope of work
- Historical Data Analysis
- Project Planning
- Design Transition Strategy
2. ACQUIRE & IMPLEMENT
- Spare Stocking
- Transition Management
- Asset Tagging & Verification
- Handover to Delivery Team
3. DELIVER & SUPPORT
- Implementation of Central Helpdesk
- Purchase & Stores Management
- Integration w/ CIPL Service Delivery
- Escalation & Exception Management
4. MONITOR & REVIEW
- Incident Analysis
- Process Monitoring & Review
- Ongoing Customer Feedback
- Proactive/Corrective Action
ITSM Tools
Modules
Contract Management
- Complete management through the lifecycle of an IT Support contract
- Repository of Project details – Assets, SLA, location, contact information, billing, service priority
Helpdesk Management
- End to End Incident management
- Assignment of Spares
- Repeat & Historical call Analysis, Call Cost Management
Services & Spare Management
- Spare Indenting and Tagging and Optimization
- Vendor, Outsourced Services Management
- Defective, Repair & TRC management